STYLO FURNISH ONLINE EXCHANGE, RETURN & CANCELLATION POLICY
At STYLO FURNISH, we offer high-quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by STYLO FURNISH EXCHANGE, RETURN & CANCELLATION POLICY as detailed below.
Exchange requests can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged, and in saleable condition with original packing, price tags, and labels.
The request will be at the sole discretion of STYLO FURNISH and subject to the availability of the new item selected.
The new item selected has to be of the same or higher value than the original purchase.
An inspection may be conducted by STYLO FURNISH to ascertain the condition of the item prior to the approval of the exchange request.
Freight charges for both sides shall be borne by the customer.
Return requests can be accepted only in cases where there is a material defect/damage found in the product.
For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
For upholstery / fragile items (Sofa, Glass, Mirrors, etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.
For other furniture that requires installation, the packing must be opened only by authorized service personnel at the time of installation. If any damage/defect is found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days
Credit Note / Refund can be provided by STYLO FURNISH if replacement is not in stock. The same will be processed within 7 working days after the pick up of the original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account, and Vouchers used for payment will result in the issue of fresh vouchers.
In case of cancellation within 24 hours of placing the order, a full refund will be initiated.
Post the 24-hour window, you will be charged 10% of the order value as a restocking fee.
In case of cancellation within 24hrs of the change in mind, the customer has to bear the EMI discount cost (in case of zero cost EMI).
Contact us: Feel free to reach out for any enquiries/assistance
- Toll-Free Call Centre: +91 9654109444 (10.30am to 7.30pm)
- E Mail: firstname.lastname@example.org